All-in-all, about 2-3 weeks, which makes Neems the fastes custom-made service on the market (most take between 4-6 weeks).

Each pair is uniquely crafted to your body measurements and individually inspected for quality. Once completed, they are shipped to you for free using 2-3 day shipping (if ordering within the United States). If you're ordering internationally, please select the shipping service you would like us to use.

Nothing to fear, it's a normal part of life! Neems is committed to you having a lifelong pair of perfectly fitting jeans.

If your jeans no longer fit perfectly, send them back to us and we'll make you a new pair (made to your new measurements) at cost. Just email us at support@neemsjeans.com

Important: remember to update your measurements in your profile so we can make your new perfect pair.

For first-time customers who order more than one pair of custom jeans, we always make one pair first (whichever one you choose), ensure it fits perfectly, then go ahead and make the remaining pairs expedited. This is because each pair is 100% custom, so we want to make sure they fit perfectly first!

If you are a repeat customer and order more than one pair, we will make all pairs in your order and ship them together.

Yes, absolutely! We have done a variety of custom jean styles in the past for our customers (i.e. bell bottoms, flare) upon special request.

Just shoot us an email at support@neemsjeans.com letting us know the specific custom style you'd like (pictures are always helpful!), and we'll achieve your dream jean style.

Currently, we can make our jeans up to a 58" waist size (correlates to approximately a 5XL), due to the width of the denim fabric we source.

Not at the moment, but the team is hard at work to bring Neems to IRL. Any ideas for where we should be? Shoot them our way to support@neemsjeans.com

Sometimes things are just a little off, that’s totally normal as it usually comes down to small measurement inaccuracies.

We’ve got you covered. Neems offers one free round of alterations or a remake to get the fit just right.

Just fill out our Alterations Request Form to get started and we’ll take it from there.

We’re confident you’re going to love your Neems jeans—and the fact that you’ll never have to guess your size again.

Our Neems G(wear)antee gives you 14 days to try them on, wear them around, and make sure they feel just right. If anything’s off, we’ll remake or alter them for free. If they’re just not for you, send them back for a full refund (you just cover return shipping). Refunds are issued within 2–3 business days of receiving the returned jeans.

Heads up: Once we’ve altered or remade your jeans, we’re unable to offer a refund. As a small team crafting custom denim, we hope you understand—we can remake, but we can’t rewind.

Shoot us an email at support@neemsjeans.com with a request for a return and we'll provide you with a return label.

The trial period begins the day your custom jeans are delivered.

We totally understand that life events can get in the way of getting to know your new custom jeans! Send a request for a 1-3 day extension to support@neemsjeans.com before your 7-day trial period ends.

Unfortunately, the Try Before You Buy Program is exclusively for U.S. customers at this time. Be on the look out for more offers for our international community soon!

Yes - only 1 pair of men's or women’s custom jeans. Only 1 order with the code per person. Of course, no limits on purchases without the code!

Shoot us an email at support@neemsjeans.com for a pre-paid shipping label.

We ship to most places in the world. Customers ordering in the United States get free shipping on all orders $164+.

Customers ordering internationally have the option to select the shipping service they'd like to be passed on at cost.

Send us an email to support@neemsjeans.com with "URGENT change shipping address" in the email subject. If your jeans haven't been shipped, we will try our best to accommodate your request.

Yes! Neems participates in a variety of in-person events, including corporate gatherings, pop-up markets, and private fittings. At these events, guests are fitted for custom jeans or denim shorts tailored perfectly to their body.

Whether it's a large corporate event or a small, intimate pop-up, our team brings the full Neems experience directly to you.

To inquire about booking Neems for your next event, please contact us at support@neemsjeans.com.

So exciting! Please reach out to PR@neemsjeans.com

The Mobile Body Scanner is super easy to use! All you'll need is a smartphone. Here's how it works:

• After placing your order, we'll send you an email with instructions on how to access the Mobile Body Scanner.
• Follow the on-screen instructions on how to properly set up your smartphone.
• The Mobile Body Scanner will snap two photos of you to gather your body measurements. Takes ~30 seconds.
• We'll receive your measurements data and use it to digitally design your custom-made jeans.